1. European Right of Withdrawal (14-Day Statutory Period)
In accordance with European Union Directive 2011/83/EU and the French Consumer Code (Code de la consommation, Art. L. 221-18), consumers have the right to withdraw from a distance contract within 14 calendar days without stating reasons.
2. Digital Services & Content Access
For digital publications and personalized consultations:
- If service execution has not commenced, a full refund is processed within 14 days of withdrawal notice.
- Where digital content is accessed immediately with the consumer's prior express consent and acknowledgment of loss of withdrawal right, statutory exceptions (Art. L. 221-28) apply.
3. Satisfaction Guarantee & Quality Resolution
AURELYA CA is committed to highest editorial and scientific standards. If any digital research resource fails to meet expectations due to technical fault or formatting error, our team will provide immediate replacement or credit.
4. Submitting a Cancellation or Withdrawal Request
To exercise withdrawal rights or request resolution, send a written declaration stating your name, reference number, and request to: